Returns and Exchanges
Easy 7-Day Return Policy
We want you to be happy with your product! If you have purchased an incorrect or unwanted item, you may return it within 7 days of receipt, as long as it is unopened and unused.
If you have purchased an incorrect or unwanted item, you may return it within 7 days of receipt according to the following:
- Product must be unopened and unused.
- Product returns must include original packaging, boxes, instructions, etc.
- Products must be shipped back to SIX STARS RESOURCES (customer pays for shipping back to SIX STARS RESOURCES).
- A 20% restocking fee will be deducted from your credit. We will not give credit for shipping on the original order.
- Please contact us with any pre-sale questions.
We are unable to accept the return of the following items:
- Used printers and software.
- Opened media such as cards, ribbons and/or printer cleaning kits.
- Special order items.
- Custom-printed or custom-programmed products, including but not limited to custom cards, custom lanyards, custom badge reels, etc.
If you received a product that is non-functioning or defective out of the packaging, please contact us to arrange for a return material authorization (RMA).
We will do our best to replace the product as quickly as possible.
Require to fill up the Product Return Form for further arrangement.